Putting the customer first

As an organisation that has achieved the Putting the Customer First Standard we promise:

• Your needs to be clearly diagnosed and your objectives understood prior to any service being delivered to you.

• To be given access to the full range of services available to you - whether delivered directly by this organisation or by another, more appropriate, service provided.

• To be clear about what you can expect from any service we deliver to you and the timescales within which that service will be provided.

• That we will continually review your needs and follow up after services have been delivered to you.

• To have open access to our customer feedback and complaints procedure and that your feedback on services will be listened to and, where appropriate, will inform the development of future services.

• Services to be clearly targeted, relevant and appropriate for your needs.

• Our people to be appropriately trained and developed to have the necessary skills to diagnose and meet your needs.

• Our people to deliver an impartial and objective service operating in your best interests at all times.